Emergency Procedures

Emergency Care

In times of critical illness or injury during our opening hours, such as car accidents, heart conditions, poisoning and a range of injuries, we are happy to see your pet immediately without a prior appointment. However, to help us set up for emergency treatment and specific equipment, it would be useful if you call us to let us know you are on the way.

Upon arrival, your pet will be assessed as soon as possible by one of our veterinarians.This may involve taking them straight into the treatment room before speaking to you in depth. The nurses will collect some basic history, and we will aim to provide an estimate of the costs involved with your case. However, please be aware that with emergency procedures costs can vary depending on what services and treatments are required. Once your pet is stable, our vets will speak to you regarding the diagnostic and treatment plan. If they need to stay in hospital, we will keep you updated regularly during their hospitalisation.

Outside our opening hours, please note that we DO NOT have after-hours staff monitoring. Pets who do stay in hospital here are stable and do not require treatment more than every 12 hours. For critically ill and unstable patients, we will refer you to a trusted veterinary specialist centre or critical care facility for intensive care.

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